All the features and benefits large companies enjoy, at a price that is cost effective and hassle free. We tailor a solution that works best for your company (Nuvolo Systems can save you 20-40% off your business phones)
Our Virtual PBX manages your call flow and working with our technical advisors each system can be configured to meet your own business needs. There are other very specialized features like call recording, broadcast paging, billing codes, Automatic Call Distribution queues, vacation and call screening.
A Virtual PBX can be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running without interruption of service. Best of all, working with our technical advisors you newer and more flexible hosted call flow is deployed day one.
Virtual PBX allows the flexibility to add additional lines, phones, and even an entire new department in minutes which would be normally much more complex with a traditional on-site hardware based PBX. When you have our Virtual PBX you outsource all the technical stuff, to us.
Our Virtual PBX and phone provides a wide variety of features that we will configure with you to meet your call flow requirements. Below is a short variety as a sample of what is available.
Voice Mail - Along with the standard features, is voice mail for each user and extension. Among some of the enhanced features there are:
email or pager notification of new voice mail;
Voice mail distribution groups, which allows up to 15 persons to receive distributed voice mails;
Web Portal Interfaces that allow you to access your voice mail allows you to configure features such as:
play voice mail from the inbox or saved box directly to your phone
Call Management Our environment provides a Web Portal for Call Management. The Web Portal provides several tools for managing your calls. They include:
Call Log - Provides a record of calls made and received from your telephone number including whether the call was answered or not.
Find-Me Forwarding - Allows you to configure your IP phone so that incoming calls are routed to other phone numbers if you don't answer your IP phone.
Call Jump - Allows you to set up Call Jump Codes that you can use to transfer your current active call to another one of your phones (home, cell, work, or other phone).
Call Treatment - This tab provides various methods of screening incoming calls and routing or forwarding your calls.
Speed Dials - You can set speed dials that you can dial from web portal only, or set the speed dial buttons configured on your phone. (This feature is not available for residential users.)
Privacy Guard - Allows you to specify an access code that callers must enter to get a call through to you. You can also specify caller's phone numbers that you want to always have access to you.
Find-Me is configured through the Web Portal and allows you to create up to nine Find-Me lists and each list can contain up to 5 numbers.
Additionally you can define how calls are treated on certain days of the week and certain times of the day.
Meet-Me Conferencing - Meet-Me Conferencing is managed through the Web Portal. The Meet-Me Conference Control application allows a moderator to:
add/schedule/delete a conference;
and moderate an active conference
There is a Dial Out Feature allows moderators to use Web Portal to dial to the people you want in a conference who have not logged in yet. The Dial Out tab under Conferencing allows you to select people from your Personal and Corporate Directories to call and add to the conference one at a time.
Additionally the Meet-Me conference application provides functionality to allow invitees on your Virtual PBX to search for a conference and then join directly from the Web Portal interface.
Below is a very short list of the enhanced features that can be configured to make your call management more seamless. Depending on the call flow and need for features, we can customize your Virtual PBX to handle just about any call flow. Here are some example features.
Call Park - Parking a call is similar to placing a call on hold, except that when a call is parked, you can pick-up the parked call from anywhere in the system and the line is free again.
Intercom This feature provides users with a quick way to make extension-to-extension calls. When an intercom call is made, the system identifies the call to the called party as an intercom call by playing two fast beeps and then automatically turns the called party's speaker phone on so that both users can begin speaking immediately.
Directed Call Pick-up with Barge-in: This feature lets a user at one phone pickup a call ringing on another phone that is in the same Directed Pickup Group by dialing the ringing telephone's extension number. For example, the user hears the phone ringing in the office next to theirs, and knows that phone is a member of their pickup group. The user can press the Pickup button on their phone, dial the ringing extension and answer the incoming call.
Broadcast Paging - Broadcast Paging is an enhanced feature that allows a user to make an announcement on all phones in the Virtual PBX that are not being used. The person dials the broadcast paging number, and there voice will be broadcast over every phone in the PBX regardless of call routing, screening or do not disturb functions. Paging is a custom function and different for each of our users.
Extension call – because all phones in your virtual environment do not have to be in the same physical location, extension dialing can done to any phone on your virtual PBX. So your office phone can be in your office, and another extension can be in your home office for those days you want to work from home.
Call Return – Call return is made easier by looking up a missed call, a previously placed call or a received call from the Directory windows on the phone and simply selecting the record displayed and pressing the Dial key.
Call Transfer – Call transfer allows you to transfer a call to another extension.
Call Waiting, Call Line ID/Blocking -
Do Not Disturb (DND) – Do Not Disturb can instantly routes all your incoming calls to another destination (your voice mailbox, the main operator, your secretary, a co-worker), but still lets you make calls and use other telephone features.
Speed Dial lists - Speed dial numbers are programmed into speed dial buttons on your telephone. The Web Management portal, that each user has, allows for easy programming of these buttons.
Screening Calls – The Web Portal directory provides both Corporate and Personal directories and from the call screening interface you can apply call handling rules (screening rules) for all callers or a specific caller with a few simple clicks of your mouse.
Find-Me - The Find-Me feature lets you specify a list of phone numbers where a call will be forwarded if you do not answer your phone. This allows a caller to reach you at any one of your designated phone numbers.
For example, if you will be away from the office, you can set Find Me to forward calls to your mobile phone number, then your home office phone number, and finally your home number. If you do not pick up the call at any of the destinations, the call will be transferred to voice mail.